Box Office Policies

Ticket Purchases

Woodstock: Hallmark Woodstock or Adams Building Centre.

Stratford: Corner Candy Store Co. or Wild Hog Country Market

If you purchase tickets online you will receive Electronic Tickets only. Your confirmation email/invoice is your ticket. You may show it on a mobile device or print a copy.
Tickets are required for all attendees, regardless of age.
Each order generates one barcode, viewed at the door when your full party is present. If purchasing for people outside your household or for a group, we recommend completing separate orders to make entry easier.

Pricing

Ticket Policy – Terms & Conditions

All sales are final and non-refundable.
Tickets may be exchanged for another performance up to 2 days before showtime.
To request an exchange, contact boxoffice@k2kproductions.ca or call 519-290-9525.
Exchanges cannot be made on the day of the show or due to personal health concerns.
Seating is first-come, first-served for patrons physically present at entry. Doors open approximately 30 minutes before showtime.
VIP Season Ticket Holders and Sponsors will be admitted first to choose their seats (only for those physically present).

Theatre Etiquette

No flash photography or video recording during the performance. Photos afterward are welcome—tag @K2Kproductions to share the joy!
Latecomers will be seated at designated times by ushers to minimize disruptions.
A 15-minute intermission will be included in each performance.

Accessibility

For accessible seating, please contact us at the time of purchase, or at least 2 days in advance at boxoffice@k2kproductions.ca or 519-290-9525.
Accessible seating cannot be guaranteed if requested at showtime.

Inclement Weather

In the event of extreme weather, updates will be posted on Facebook, Instagram, and/or by email.

Contact Us

K2K Productions Box Office
📞 519-290-9525
📧 boxoffice@k2kproductions.ca

All ticketing questions, policy concerns, or performance-related inquiries should be directed to the Box Office team.